Attn: Customer Service
PO Box 4009
Silver Spring, MD 20914-4009
I've been a Verizon Wireless customer for many years -- in fact,
since before there was a Verizon Wireless (I was a Bell Atlantic
I was still using the original phone I bought from Bell Atlantic
Wireless many years ago, a Motorola 36100. This phone uses only
an analog signal,
and has no digital capability. Because of this, I received a note
from Verizon Wireless notifying me that next year (February 2008, if
I remember correctly) Verizon Wireless will turn off its analog
network, and encouraging me to take appropriate measures.
I knew this was coming, and a friend of mine had already offered
to give me one of her old Verizon Wireless phones. To be precise,
it is a Motorola 120E, with an ESN of 331OCE91. So we met at the
Verizon Wireless store in Gaithersburg, MD, on Tuesday 27 Feb 2007,
and had them switch my service to the 120E (photocopy of receipt
enclosed). Everything worked fine, my friend and I tested the
phone by placing and receiving calls, and everything was okay.
However when I got home, my phone was no longer working.
So I struggled for a couple of weeks without a working cell
phone, and on Tuesday 13 March 2007 my friend and I went back to
the same Verizon Wireless store in Gaithersburg, and explained the
problem. The folks there downloaded some new firmware to the phone
(bringing it to 8300_01.41.00 and a PRL version of 50740),
and the phone worked fine. But by the time I got it home, it had
I thought this very odd, so I did a few experiments. It turns out that
my phone would work only when it was physically located in Montgomery
County, Maryland. It would not work in Virginia or in the District
of Columbia, but it would work in Montgomery County, Maryland.
This is somewhat disconcerting, as I live and work in DC, not in
Maryland. Then I took a closer look at the letter sent to me
by Verizon Wireless on 28 February (the day after my first visit
to the Gaithersburg Verizon Wireless store). A double-sided
photocopy of the letter, providing me with "a complete list of the
active Included Features and Optional Services" for my phone, is
enclosed. After looking at the list for a while, I realized that there
is no Calling Plan on the list. Okay, I guess I now have to
actively select a Calling Plan. Then the next day I received my
current Verizon Wireless bill dated 7 March 2007 (a week after
the letter of the 28th). A double-sided photocopy of the four-page
bill is enclosed. Note that according to my bill I'm being
charged $27.99 a month for the "Talkalong Plus 20_20 Anytime_$27.99_1y_1097"
So let us review:
I suppose the only way Verizon Wireless could more effectively have told me
"We don't want your business, go away" is to actually use those words.
No need, your message got through loud and clear, and as a result I have
transferred my wireless phone number and wireless service to Sprint/Nextel.
- According to Verizon Wireless (28 Feb) I have no calling plan
- Yet Verizon Wireless is charging me $27.99 a month for a
calling plan (7 March)
- My calling plan is so restrictive that I have to travel a dozen
or so miles from my home and my work in order to make or receive any calls
- All of this was done unilaterally
by Verizon Wireless without any input from me
It's kind of sad, really. Bell Atlantic Wireless/Verizon Wireless
saw me through the stroke/seizure of the love of my life, saw me
through her incapacitation, saw me through dealing with her family
and with the nursing home over her life support, saw me through her
deterioration, saw me through her death, her funeral, and her burial.
And now Verizon Wireless has chosen to throw all that away. As I
say, it's sad, but there it is.
[my snail-mail address]
cc: Verizon Wireless
1515 Woodfield Rd Ste 1400
Schaumburg, IL 60173